* {
    margin: 0;
    padding: 0;
    box-sizing: border-box;
}

body {
    font-family: -apple-system, BlinkMacSystemFont, 'Segoe UI', Roboto, Oxygen, Ubuntu, Cantarell, sans-serif;
    background: linear-gradient(135deg, #667eea 0%, #764ba2 100%);
    min-height: 100vh;
    color: #333;
}

/* Auth Pages */
.auth-container {
    display: flex;
    justify-content: center;
    align-items: center;
    min-height: 100vh;
    padding: 20px;
}

.auth-box {
    background: white;
    padding: 40px;
    border-radius: 12px;
    box-shadow: 0 10px 40px rgba(0, 0, 0, 0.2);
    width: 100%;
    max-width: 400px;
}

.auth-box h1 {
    text-align: center;
    margin-bottom: 10px;
    color: #667eea;
}

.auth-box h2 {
    text-align: center;
    margin-bottom: 30px;
    color: #555;
    font-weight: 400;
}

.form-group {
    margin-bottom: 20px;
}

.form-group label {
    display: block;
    margin-bottom: 8px;
    color: #555;
    font-weight: 500;
}

.form-group input {
    width: 100%;
    padding: 12px;
    border: 2px solid #e0e0e0;
    border-radius: 6px;
    font-size: 16px;
    transition: border-color 0.3s;
}

.form-group input:focus {
    outline: none;
    border-color: #667eea;
}

.btn {
    padding: 12px 24px;
    border: none;
    border-radius: 6px;
    font-size: 16px;
    font-weight: 500;
    cursor: pointer;
    transition: all 0.3s;
    text-decoration: none;
    display: inline-block;
}

.btn-primary {
    background: #667eea;
    color: white;
    width: 100%;
}

.btn-primary:hover {
    background: #5568d3;
    transform: translateY(-2px);
    box-shadow: 0 4px 12px rgba(102, 126, 234, 0.4);
}

.btn-secondary {
    background: #6c757d;
    color: white;
}

.btn-secondary:hover {
    background: #5a6268;
}

.btn-success {
    background: #28a745;
    color: white;
}

.btn-success:hover {
    background: #218838;
}

.btn-sm {
    padding: 8px 16px;
    font-size: 14px;
}

.btn-danger {
    background: #dc3545;
    color: white;
}

.btn-danger:hover {
    background: #c82333;
}

.auth-link {
    text-align: center;
    margin-top: 20px;
    color: #666;
}

.auth-link a {
    color: #667eea;
    text-decoration: none;
}

.auth-link a:hover {
    text-decoration: underline;
}

.alert {
    padding: 12px;
    border-radius: 6px;
    margin-bottom: 20px;
}

.alert-error {
    background: #f8d7da;
    color: #721c24;
    border: 1px solid #f5c6cb;
}

.alert-success {
    background: #d4edda;
    color: #155724;
    border: 1px solid #c3e6cb;
}

/* Navbar */
.navbar {
    background: white;
    box-shadow: 0 2px 10px rgba(0, 0, 0, 0.1);
    padding: 15px 0;
}

.nav-container {
    max-width: 1200px;
    margin: 0 auto;
    padding: 0 20px;
    display: flex;
    justify-content: space-between;
    align-items: center;
}

.nav-container h1 {
    color: #667eea;
    font-size: 24px;
}

.nav-user {
    display: flex;
    align-items: center;
    gap: 15px;
}

/* Container */
.container {
    max-width: 1200px;
    margin: 30px auto;
    padding: 0 20px;
}

.dashboard-header {
    background: white;
    padding: 25px;
    border-radius: 12px;
    box-shadow: 0 2px 10px rgba(0, 0, 0, 0.1);
    margin-bottom: 20px;
    display: flex;
    justify-content: space-between;
    align-items: center;
    flex-wrap: wrap;
    gap: 15px;
}

.dashboard-header h2 {
    color: #333;
    font-weight: 600;
}

.filters {
    display: flex;
    gap: 10px;
    flex-wrap: wrap;
}

.filter-select {
    padding: 10px 15px;
    border: 2px solid #e0e0e0;
    border-radius: 6px;
    font-size: 14px;
    cursor: pointer;
    background: white;
}

.filter-select:focus {
    outline: none;
    border-color: #667eea;
}

/* Stats */
.stats-container {
    display: grid;
    grid-template-columns: repeat(auto-fit, minmax(200px, 1fr));
    gap: 20px;
    margin-bottom: 30px;
}

.stat-card {
    background: white;
    padding: 25px;
    border-radius: 12px;
    box-shadow: 0 2px 10px rgba(0, 0, 0, 0.1);
    text-align: center;
}

.stat-number {
    font-size: 36px;
    font-weight: bold;
    color: #667eea;
    margin-bottom: 5px;
}

.stat-label {
    color: #666;
    font-size: 14px;
    text-transform: uppercase;
    letter-spacing: 1px;
}

/* Tickets */
.tickets-container {
    display: grid;
    gap: 20px;
}

.ticket-card {
    background: white;
    padding: 25px;
    border-radius: 12px;
    box-shadow: 0 2px 10px rgba(0, 0, 0, 0.1);
    transition: transform 0.2s, box-shadow 0.2s;
    cursor: pointer;
}

.ticket-card:hover {
    transform: translateY(-2px);
    box-shadow: 0 4px 20px rgba(0, 0, 0, 0.15);
}

.ticket-header {
    display: flex;
    justify-content: space-between;
    align-items: start;
    margin-bottom: 15px;
}

.ticket-title {
    font-size: 18px;
    font-weight: 600;
    color: #333;
    margin-bottom: 5px;
}

.ticket-meta {
    display: flex;
    gap: 15px;
    flex-wrap: wrap;
    font-size: 14px;
    color: #666;
    margin-bottom: 15px;
}

.ticket-description {
    color: #555;
    line-height: 1.6;
    margin-bottom: 15px;
    display: -webkit-box;
    -webkit-line-clamp: 3;
    -webkit-box-orient: vertical;
    overflow: hidden;
}

.ticket-footer {
    display: flex;
    justify-content: space-between;
    align-items: center;
    flex-wrap: wrap;
    gap: 10px;
}

.ticket-actions {
    display: flex;
    gap: 10px;
}

.status-badge {
    padding: 6px 12px;
    border-radius: 20px;
    font-size: 12px;
    font-weight: 600;
    text-transform: uppercase;
}

.status-new {
    background: #fff3cd;
    color: #856404;
}

.status-in_progress {
    background: #cfe2ff;
    color: #084298;
}

.status-completed {
    background: #d1e7dd;
    color: #0f5132;
}

.priority-badge {
    padding: 4px 10px;
    border-radius: 12px;
    font-size: 11px;
    font-weight: 600;
}

.priority-low {
    background: #e7f3ff;
    color: #0066cc;
}

.priority-medium {
    background: #fff4e6;
    color: #cc6600;
}

.priority-high {
    background: #ffe6e6;
    color: #cc0000;
}

.loading {
    text-align: center;
    padding: 40px;
    color: white;
    font-size: 18px;
}

.empty-state {
    text-align: center;
    padding: 60px 20px;
    background: white;
    border-radius: 12px;
    color: #666;
}

.empty-state h3 {
    margin-bottom: 10px;
    color: #333;
}

/* Modal */
.modal {
    display: none;
    position: fixed;
    z-index: 1000;
    left: 0;
    top: 0;
    width: 100%;
    height: 100%;
    background-color: rgba(0, 0, 0, 0.5);
    overflow: auto;
}

.modal-content {
    background-color: white;
    margin: 5% auto;
    padding: 30px;
    border-radius: 12px;
    width: 90%;
    max-width: 700px;
    position: relative;
}

.close {
    color: #aaa;
    float: right;
    font-size: 28px;
    font-weight: bold;
    cursor: pointer;
    position: absolute;
    right: 20px;
    top: 20px;
}

.close:hover {
    color: #000;
}

#modal-body {
    margin-top: 20px;
}

.modal-detail {
    margin-bottom: 15px;
}

.modal-detail label {
    font-weight: 600;
    color: #555;
    display: block;
    margin-bottom: 5px;
}

.modal-detail p {
    color: #333;
    line-height: 1.6;
}

.modal-actions {
    margin-top: 20px;
    padding-top: 20px;
    border-top: 2px solid #e0e0e0;
}

#reply-section {
    margin-top: 30px;
    padding-top: 20px;
    border-top: 2px solid #e0e0e0;
}

#reply-section h3 {
    margin-bottom: 15px;
    color: #333;
}

#reply-section textarea {
    width: 100%;
    padding: 12px;
    border: 2px solid #e0e0e0;
    border-radius: 6px;
    font-size: 14px;
    font-family: inherit;
    resize: vertical;
    min-height: 120px;
}

#reply-section textarea:focus {
    outline: none;
    border-color: #667eea;
}

.form-actions {
    display: flex;
    gap: 10px;
    margin-top: 15px;
}

@media (max-width: 768px) {
    .dashboard-header {
        flex-direction: column;
        align-items: stretch;
    }
    
    .filters {
        flex-direction: column;
    }
    
    .filter-select {
        width: 100%;
    }
    
    .ticket-header {
        flex-direction: column;
    }
    
    .ticket-footer {
        flex-direction: column;
    }
}